Frequently Asked Questions

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When will my employee(s) be registered after I sign them up for the online courses? 

You (or your employees) will be registered within 24-48 business hours.

How does online registration work? 

After payment is received, you (or your employees) will receive an email with login information.

Oh, no!  I can't view the course material.  What's wrong?

The course portal works best with Google Chrome. While other browsers are acceptable, please do not use Internet Explorer; it is not compatible with our learning management system. Ensure that you have a stable internet connection. You can also try to clear your browser's cookies and cache.

How long do my employees have to finish the online courses? 

Employees have six (6) months from the date of registration by Deer Path Academy to finish the courses. After one year, their account will become inactive, and additional charges may apply.

Are online courses self-paced?  

Yes, the employees work at their own pace.

May I purchase one course for numerous employees if they work together?  

No, you must purchase a course for each employee/learner for those whom you wish to receive a certificate.

Do I get a certificate of completion?

Yes, once you have completed the entire course, including passing the final exam and course review, a certificate of completion will be available for you to download and print via PDF in your course portal.

What are the online Course Packs? 

The CBRF Course Pack is all-inclusive and includes seven courses needed to work in a CBRF (all-employee and task-specific training).  The AFH Course Pack is all-inclusive and includes eight courses needed to work in an Adult Family Home (a total of 17 hours).  You receive the Course Packs for $50 less than the total of all courses separately.

I just purchased training and realized I don't need it.  May I get a refund?

We understand that things happen.  As long as you haven't yet logged in, yes, of course; however, because we are charged fees for credit card usage, your refund will be the full amount minus 5% of the total to cover the fees we incurred during the transaction.

Do you offer discounts in addition to the Course Pack and Super Pack?

Yes!  For facilities that plan to purchase in bulk or have a lot of employees to train, we offer significant discounts specific to the learner/company.  Please email us your request, and we will quote you.

Do online courses meet DHS requirements?

Yes! The online courses for the CBRF all-employee and task-specific training do meet the requirements, and the Adult Family Home online courses also meet the requirements (note: adult family home employees are not required to be listed on the registry).

Are online courses eligible for the DHS registry?

The online courses meet the requirements for DHS training; however, they will not grant you or your employees access to the CBRF registry. To be listed on the registry for the four registry-required courses, you must complete the in-person (i.e., face-to-face) courses. Please contact us if your organization is interested in onsite or live virtual training.

What is this program?

This program consists of 13 online courses that can potentially lead to certification as a Certified Behavior Support Professional (C-BSP) granted through Deer Path Academy.  Considering this is a pilot program (a program we are testing before the literal and professional launch), you have the privilege of making this program better and well-rounded by providing feedback and suggestions.  Essentially, you are first in line to test the waters of this fantastic opportunity!  With that said, at this time, this is a work in progress, and we appreciate your willingness and excitement to participate.

What courses are included in this program?

Please click here to see our comprehensive outline of the courses included.

How much does this program cost?

At this time, the program is free of charge, thanks to a grant provided by DHS.

How does it work?

The learner will receive an email shortly after registering to log in to their custom portal and program.  

How long do I have to complete the program?

Upon receiving their login email, learners will have six (6) months to complete the program.  After 180 days, the classes in the learner's portal will become inactive.  After successfully completing all online courses, the learner will be directed to a detailed feedback survey regarding the program/courses.  After completing the online courses, learners can apply for the C-BSP certification/designation, which includes a certification exam and case study.

How do I register for this program?

Please fill out the registration form here to get started!

What is a Behavior Support Professional's role?

The role of a Behavior Support Professional includes helping adults manage their mental health and supporting them in their recovery. You can provide quality care for an underserved community.  With a C-BSP you have the potential to work in residential settings, such as a CBRF and Adult Family Home that serves residents with mental illness and substance use disorders.

Can I use the online courses as continuing education?

Yes!  Learners are not required to become certified.  You are able to just the educational program if you choose not to pursue your C-BSP designation.

Is Deer Path Academy Accredited?

Currently, DPA is not connected to state or national boards. DPA received funding through HCBS to create this program, as they recognized this as a need for individuals served. 

Do you come to our facility?

Yes!  We travel all over Wisconsin training caregivers in Community-Based Residential Facilities and Adult Family Homes. We are dedicated to providing you with quality services and the needed training to work in assisted living.

Does it cost extra for you to travel to our facility?

Counties over 60 miles one-way incur a small mileage fee.

Is there a minimum number of employees/learners needed to enroll?

A four-participant minimum is required for Juneau County and Monroe County facilities, and a six-participant minimum is required for all other counties in Wisconsin.

Do you offer this training virtually?

Yes!  We are authorized to offer the CBRF training virtually, including Fire Safety, Standard Precautions, First Aid & Conscious Choking, and Medication Administration & Management.  

What happens after training?

Participants who pass the course and meet the requirements will be added to the registry. Please contact us for more information about getting your employees trained virtually!

Are there discounts?

Yes!  Juneau County and Monroe County facilities receive a 10% discount for six or more participants and 20% for 10 or more participants.  All other counties (under 100 miles away) receive a 10% discount for 12 or more participants.  In addition, if you train your employees in all four courses through Deer Path Academy, you will save $50 per employee.